Site Technology Support Lead - Laboratory & R&D Systems

About the mandate

For a large life sciences organisation, we are looking for an experienced IT infrastructure specialist for a role on the site in Beerse. You support specialised R&D and laboratory systems on a daily basis in a regulated environment and act as the central point of contact for complex service requests and local infrastructure projects. You work closely with technology stakeholders, security and risk officers, site engineers and operations leads. You monitor service quality and system health, manage the asset lifecycle and coordinate specialised support teams for hardware, software and access issues. Working from home is possible, about 1 day per week.

Responsibilities

• Provide daily support for specialised R&D and laboratory systems in GxP environments, with attention to validation and data integrity
• Act as the central point of contact and project lead for complex service requests and local infrastructure projects
• Follow up on site-specific projects such as application onboarding and data migrations
• Align with Business Technology Leads, Security/Risk Officers, Site Engineers and Operations Leads on the desired future infrastructure
• Monitor service levels, network reliability, capacity and overall system health
• Manage the asset lifecycle: planning, procurement, rollout, CMDB updates and decommissioning
• Follow up on incidents in ticketing systems such as ServiceNow, build metrics and Kanban dashboards and steer process automation
• Work with specialised support teams (L2 deskside, database, network, Windows infrastructure, backup) to resolve issues

Must-haves

• 5 to 10 years of experience in managing IT infrastructure, preferably within life sciences R&D
• Proven experience in GxP-regulated environments, with strong knowledge of validation, risk mitigation and data integrity
• Experience with ITSM platforms such as ServiceNow for reporting, CMDB updates and incident follow-up
• Good knowledge of core IT infrastructure components: network, server and Windows environments, databases, backup and end-user hardware
• Experience with process improvement, workflow automation and building dashboards (for example Kanban)
• Excellent communication skills and the ability to build trust with local stakeholders
• Strong problem-solving and analytical skills, with a talent for cross-functional coordination
• Fluent Dutch and English

What the employer offers

• Hybrid working arrangement with about 1 day per week working from home
• A role within a regulated life sciences environment on the site in Beerse
• A broad role with laboratory, production and logistics activities as context