Senior SAP CRM Support Consultant

About the mandate

For a large organisation with an extensive enterprise environment and complex SAP integrations, we are looking for an experienced SAP CRM Support Consultant. You maintain, support and further develop the SAP CRM environment and its related interfaces, and safeguard the continuity of business processes within Customer Service, Sales and Marketing. You combine in-depth SAP CRM knowledge with strong analytical skills and work closely with business stakeholders, key users, technical teams and offshore developers. You handle incidents, problems and changes end-to-end, write specifications and take part in projects and agile tracks. You work in Brussels, and you are willing to be present in the office up to 5 days a week, depending on project needs.

Responsibilities

• Manage, support and optimise the SAP CRM application and its related interfaces
• Handle incidents, problems, service requests and change requests end-to-end
• Analyse functional and technical problems and develop sustainable solutions
• Write functional and technical specifications for development teams
• Carry out SAP CRM customizing and configuration changes
• Carry out and coordinate unit, integration and regression tests
• Support Customer Service processes such as contact centres, complaint management, disputes and fine processing
• Manage master data and integrations, and guide key users, together with offshore teams for bug fixes and enhancements

Must-haves

• More than 3 years of experience in application maintenance and application support
• Recent, demonstrable hands-on experience with SAP CRM over the past 3 years
• Expert in SAP CRM 7.0 and CRM Web UI, with experience in customizing and configuration
• Strong knowledge of SAP Customer Service processes, the Business Partner concept and SAP PI/CPI, BDocs and IDocs
• Good knowledge of ABAP (debugging and minor code changes) and of SAP BRF+
• Experience with incident, problem and change management, ServiceNow, Jira and agile working
• English at minimum C1 level, Dutch and French at minimum B2 level, spoken and written
• Independent, proactive attitude and experience with offshore development teams

Nice-to-haves

• Knowledge of SAP BRIM
• Experience with SAP CDC, SAP ECC, SAP FI-CA and SAP S/4HANA
• Experience in the railway sector or a comparable complex operational environment
• Knowledge of SAP MSL and SAP Fiori applications

What the employer offers

• A key role within a large-scale enterprise environment
• Complex SAP landscapes and integrations
• Collaboration with Customer Service, Sales & Marketing and technical development teams
• Participation in projects and agile tracks